In this episode, Shaytoya Marie sits down with Federico from Sonesta Resorts and Hotels to dive into his extensive experience in IT program management within the hospitality sector. They cover how to align IT goals with business objectives, the crucial role of communication and collaboration across diverse teams, and the unique challenges of managing IT projects in high-occupancy environments. Federico shares his insights on using AI tools like Microsoft Copilot to boost productivity and highlights the importance of risk management in IT initiatives. The discussion also explores future trends in IT for hospitality, emphasizing a renewed focus on fundamental customer service principles.
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Disclaimer: The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of K&B Communications.
Chapters
00:00 Journey Through IT Program Management
03:22 Aligning IT Goals with Business Objectives
07:46 Communication and Collaboration in IT Projects
11:39 Challenges in IT Management
13:35 Leveraging AI in IT Management
16:23 Future Trends in IT and Hospitality
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