This video tutorial guides you through installing and configuring iTop, a free and open-source web application for IT Service Management (ITSM). Learn how to set up iTop on your web server and manage your IT infrastructure efficiently.
0:00 – Introduction to iTop
0:30 – Downloading iTop
1:00 – Uploading iTop to Web Server
1:33 – Setting Up DNS Record
2:10 – Obtaining SSL Certificate (Optional)
4:02 – Creating a PHP Site
5:02 – Installing iTop
7:00 – Uploading and Extracting Files
8:10 – Configuring iTop Directory
9:00 – Running the Installation Wizard
10:20 – Adjusting PHP Settings
11:00 – Checking Database Server
12:02 – Creating Database and User
13:15 – Configuring Database Connection
14:03 – Installing Graphviz (Optional)
14:27 – Selecting Demo or Production Installation
15:33 – Configuring Elements to Manage
15:41 – Choosing Service Management Type
16:18 – Selecting Ticketing System Option
16:58 – Completing the Installation
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#itop #itsm #servicemanagement #opensource #freeapp #tutorial
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Thank you for this clear and concise video tutorial.