Genesys Cloud CX Contact Center – Installation of UCCX using Prime Collaboration

Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a contact center.

Package Includes (100+ video labs/lectures):
☎️ – Genesys Cloud CX Implementation
☎️ – Genesys Cloud Contact Center Administration
☎️ – Genesys Cloud Architect & Introduction to Scripting
☎️ – Quality Management & Reporting and Analytics (coming soon)
☎️ – Outbound Campaign (coming soon)
☎️ – 80 Hours Lab Access

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